Turkey: Kennametal has opened a Rapid Response Centre in Istanbul, Turkey.  Adding to similar facilities all around the world, the centre is an essential part of the company’s commitment in providing global expertise locally and with quick turnaround.

“Rapid Response Centers are the expression of a major ongoing effort in Kennametal listening to the voice of the customer,” describes Jan Menschner, the company’s manager for global reconditioning services. “Key concerns are local presence, immediate responsiveness, and fast turnaround. This is particularly important in markets where the commercial infrastructure is still developing.”

The centres can be contacted by phone, email, or online. Once requests are received, quotes will be turned around within 24 hours. For manufacturing simple specials, tool orders are often delivered within 10 days or less. The company adds that the response centre concept is an evolving one and future iterations may include customer showrooms, training resources, or even machine tools for demonstrations or small test trials.